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Due to an increased volume of enquiries at our customer service, there is currently a processing time of up to 10 days. We ask for your understanding and assure you that we will endeavour to process your request as quickly as possible. Please do not send us multiple requests, as this will further delay the processing time.
Take a look at our Questions & Answers, where you will find lots of helpful information on frequently asked questions.
Note: If you wish to cancel or cancel your order, please contact us as soon as possible. We will do our best to fulfil your request. However, please note that orders are often processed immediately to ensure fast delivery. If your order has already been dispatched, cancellation is unfortunately no longer possible. In this case, you can simply refuse to accept the shipment as soon as your parcel is being delivered. Alternatively, you can return the goods to us within 30 days of receipt and make use of your right of return. Please also take a look at our returns policy for more information.
