Within the United Kingdom, standard shipping costs £5.99. We charge this flat rate per order.

We usually deliver your parcel with our delivery partner Evri UK. You can find more delivery information here.

As a rule, deliverable items are dispatched the within 4-7 working days. Please note that due to seasonal demand there may be delays from our side and/or our delivery partners. Our shipping time may therefore differ from our usual 4-7 business days. We sincerely apologise for this.

The majority of our parcel items are delivered by Evri UK. If you are not at home at the time of a parcel delivery, Evri will leave you a notification. If available, you can then arrange to collect your parcel based on the specified options from Evri.

If the order is not yet complete, you can add further items at any time without incurring additional postage costs.

No. You will only be charged the shipping fee once for each order, regardless of how many parcels you receive from us.

Often several parcels are sent for shipping reasons, but these are combined into one invoice. Normally, the outstanding parcel arrives later. The number of parcels sent is also noted on the invoice above the section with the customer number.

Each order is subject to an automated commercial check of the address and order data. After this check, we reserve the right to exclude certain payment methods during the ordering process. We ask for your understanding. In this case, please choose one of the payment methods offered.

You can request your invoice via our contact form. Please state your request, your customer number, and the order number. We will then be happy to send you a copy of the invoice.

To clarify your request, please contact us directly by email at customer-service@berger-camping.co.uk.

Of course you can pay all invoices in one transfer. Please state your customer number.

Of course you can deduct the value of the returned goods from the bank transfer. If you pay by direct debit, only the difference will be debited from your bank account, provided the return is made within 14 days.

On the invoice you will find information on how to pay the invoice.

As soon as the returned goods have been booked in our warehouse, you will receive a confirmation from us by e-mail. A few days later, we will refund the amount paid. If you have any further questions, our customer service team will be happy to help.

The refund will be made in the same way as the payment.

The statutory provisions apply, see terms and conditions and cancellation policy.

If you would like to return an item ordered from us, kindly contact our customer service via our contact form. They will then provide you with further instructions and process your return as soon as possible.

Please use the fully completed return note to accompany your return so that it can be processed quickly. The return label can be found with the invoice documents, usually on the second page. If you no longer have the return label, please enclose a copy of the invoice. Please check your mailbox in advance, including your spam folder, to see if you have already received the invoice. For postage-free returns, please use the enclosed returns label, which can be found on the sheet with the remittance slip. This address label can be used to return items weighing up to 31.5 kg by post. If the goods cannot be sent by post or you require a copy of the invoice, please contact us. Please keep the return delivery note until the return or complaint has been processed.

Of course, you have the option at Berger Camping to cancel the contract without giving reasons in accordance with your statutory right of cancellation. We will of course bear the costs of the return shipment if it is returned within the specified time.

Please reorder your desired item via our online shop.

As a rule, you will receive an exchange within approx. 10 working days. If an item is sent to the manufacturer for repair, we will inform you accordingly. Please note that there may be short-term delays in processing complaints due to seasonal factors (especially during holiday periods).

The statutory provisions apply. The statutory warranty period is 2 years and begins with the handover of the goods. You can find more information about the warranty in the menu item General Terms and Conditions.