Standard shipping within the UK is charged at £20.99..

For a complete overview of shipping fees, please consult our delivery information page.

Important: Any customs duties, taxes, or border clearance fees must be paid directly by the recipient in the destination country. For precise information, please contact your local customs office.

Items are usually delivered by DHL. Larger or heavier items that cannot be sent by parcel service are delivered via a freight forwarder.

The delivery method depends on the size and weight of the ordered items.

If you are not at home during delivery, DHL will leave a notification.

You can then collect your parcel from the specified post office or pickup location within 7 days.

Once your order leaves our warehouse, you will receive a shipping confirmation by email.

• The email includes a tracking number, allowing you to follow your delivery.
• Some orders may be shipped in multiple parcels or from different locations.

Please note that seasonal fluctuations may cause short-term delivery delays. If you have any concerns, please contact us using our contact form.

You will only be charged the flat-rate shipping fee once for each order, regardless of how many parcels you receive from us.

Orders may be shipped in several packages if items are stored at different locations or shipped directly from partners. In most cases, the missing parcel will arrive a few days later. If not, please contact us via our contact form.

Please photograph and document the damage immediately.
Important: Damaged shipments must be reported to us within 7 days of delivery via our contact form.

Yes. Instalment payments are currently available via PayPal.

• Flexibility: choose a plan that fits your budget
• Simple application: fast and easy at checkout
• Transparent terms: no hidden fees

To pay in instalments, simply select PayPal as a payment method when placing your order.

You can request a copy of your invoice via our contact form. Please include your customer number and your order number.

To clarify the situation, please contact us directly using our contact form.

Once the returned goods have been recorded in our warehouse, you will receive a confirmation email. The refund is usually processed a few days later via the same payment method. If you still have a question about this topic, kindly contact us via this contact form.

If you wish to cancel or revoke your order, please contact us as soon as possible. If your order has already been shipped, a cancellation is no longer possible; however, you can refuse delivery or return the goods after receipt. For details, consult our return policy.

To cancel or revoke your order, fill out this form.

The statutory provisions apply. See our Terms and Conditions and Cancellation Policy.

Please use the return documents enclosed with your invoice and place the completed return slip inside the parcel. For postage-free returns, use the return label included in the package. This can be used for items up to 20 kg via DPD parcel shops. Be sure to keep your return receipt until the process is complete.

Yes, you may rescind the contract without giving a reason in accordance with your statutory right of withdrawal. We will cover the return shipping costs for such returns.

Unfortunately, we do not offer exchanges for technical reasons. Please return the item you no longer want and place a new order separately.

In most cases, you will receive a replacement within 10-14 working days. If an item is sent to the manufacturer for repair, we will inform you. Note that seasonal peaks may cause delays.

The statutory warranty period is 2 years from the date of delivery. For more info, see our Terms and Conditions.

For warranty claims, contact us here using this form.

We are sorry for the inconvenience. Please check the "Scope of delivery" in the product description first. If a piece is indeed missing, contact us through this form.

Please send us your question via the contact form. Our expert advisors will be happy to assist you.

Please contact us using the contact form. Spare parts can only be obtained from authorised manufacturers.

Current availability and delivery times are displayed on the product page. You can also check store availability under "Availability in your area".

Instructions can be downloaded from the product page under "Information & Downloads". If you need more documents, request them via our contact form.

Gift vouchers can be purchased Online or In-store. Values range from £10 to £300.

Update your details at any time under "My Account". You can manage personal details, delivery addresses, and your password.
>> To the customer account

Need more help? Click here for the contact form.

For GDPR-related requests, contact us directly through our contact form.

To stop receiving printed advertising materials or the catalogue, please use this form.

Check if your email is already registered. If so, use "Forgot password" to reset it. Note that a loyalty card registration does not automatically create an online shop account. Register using the same email address without checking the "Apply for loyalty card" box to link them.

Please use the Forgot password function. You will receive an email to reset it. If not registered, you will be prompted to do so first.

You can unsubscribe at any time using the unsubscribe link at the end of each newsletter.

You can find all stores and partners on our store overview page, including opening hours and services.

>> To the store overview

Select "Click & Collect" during checkout. Payment is made upon collection.

Exchange empty propane cylinders for full ones at many stores. Simply check the store search for the gas exchange symbol.

It allows you to order online and pick up at a store within 7 days of confirmation. Payment is made at the store in cash or by card.

Select "Pick up in store" under the billing/delivery address during checkout and choose your store.

Once it arrives, you will receive an email. It can be collected within 14 days.

If they don't meet your expectations, the staff on site can assist with an on-the-spot cancellation.