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Due to an increased volume of enquiries at our customer service, there is currently a processing time of up to 10 days. We ask for your understanding and assure you that we will endeavour to process your request as quickly as possible. Please do not send us multiple requests, as this will further delay the processing time.
Take a look at our Questions & Answers, where you will find lots of helpful information on frequently asked questions.
Note: As soon as your order leaves our warehouse, you will receive a dispatch confirmation by email. You can track your order using the tracking number from the dispatch confirmation. It sometimes happens that your order is split into several parcels. If this is the case, you will receive several dispatch confirmations. We usually hand over all deliverable items to the shipping company the following day so that you receive your order within 3-4 working days. Please note that there may be seasonal fluctuations that lead to short-term delays in delivery, especially during holiday and holiday periods.
